Refund Policy
At Rentify, we are committed to providing a clear, secure and transparent payment experience. This Refund Policy explains how payments, fees and refund requests are handled on the Rentify platform.
1. Final and Non-Refundable Payments
All payments made through Rentify are final once successfully completed. This includes, but is not limited to:- Platform fees
- Service fees
- Processing fees
- Convenience fees
- Transaction charges
- Any other fees or charges displayed before payment confirmation
2. User Responsibility Before Payment
Before completing any payment, users are responsible for carefully reviewing all transaction details, including the amount payable, applicable fees, payment schedule, landlord or property details, and any related terms. By proceeding with a payment, the user confirms that they have reviewed the payment details and agree that the payment is final.3. Exceptional Cases
Rentify may, at its sole discretion, review refund requests in limited exceptional situations, including:- Duplicate payments
- Incorrect charges caused by a technical error
- Transactions processed incorrectly due to a verified system issue
- Any other case where Rentify reasonably determines that a review is appropriate
4. Third-Party Charges
Where a payment involves a bank, card issuer, payment processor, financing partner or any other third party, Rentify is not responsible for fees, delays, reversals or charges applied by those third parties. Any refund approved by Rentify may also be subject to processing timelines, deductions or requirements imposed by the relevant third-party provider.5. Refund Request Process
To request a review, users must contact Rentify support with the relevant transaction details, including:- Registered mobile number or email address
- Payment date
- Payment amount
- Transaction reference, if available
- Reason for the request